Coming soon. Passage: Podcasts & Books has not been released. Prerelease questions, accessibility feedback, and feature suggestions are welcome.
Contact support
Email snake@snakejohns.com for help, feedback, feature requests, or questions about Passage. You do not need a Passage account or a support purchase to contact me.
Find the right guide
- Getting Started: first show, first download, and the library.
- Follows and Rules: missing episodes, include/exclude logic, and examples.
- Playback and Voice Enhance: sound treatment and independent Volume Leveling.
- Downloads and Storage: automatic policy, completion cleanup, and local files.
- Audiobooks: import, chapter management, sources, and progress.
- iCloud: library sync, matching-audio handoff, and separate book-file transfers.
- CarPlay and Mac: platform controls and audio routes.
- Troubleshooting: quick checks for common issues.
- Optional support purchases: permanent keepsakes, Send Thanks, and restore.
What to include in a report
Include your device model, OS version, Passage version/build, the steps to reproduce, and what you expected versus what happened. A screenshot can help explain navigation or an error message.
For podcast problems, include the public show name/RSS address, episode title/date, whether you streamed or downloaded it, the selected source, and the approximate playback position. For smart jumps, include the before/after position and whether automatic skipping was on.
For sound or interruptions, mention speed, Voice Enhance/Volume Leveling settings, global versus show scope, and output route. For CarPlay, include wired/wireless connection and vehicle/head-unit information. For sync, describe both devices, the visible status, and whether the separate book-file option is enabled.
For import failures, include the file type, number of parts, and error text. For a permanent support keepsake that is missing, include the item and the result of Restore Purchases. Send Thanks is consumable and is not restorable.
Keep private information private
Do not include Apple passwords, payment-card details, private RSS tokens, or unrelated personal notes. Exported library metadata can contain listening history and private feed URLs. Send a whole backup or recording only when needed and after checking what it contains.
Current feature availability
Gap Reduction remains under qualification and is disabled for downloaded episodes in ordinary Release builds. Smart Seek and optional automatic skipping have detection limits. No release date, public beta access, or App Store approval is implied by this support page.