Troubleshooting and Common Questions
Practical checks for missing episodes, downloads, sound, transcripts, handoff, book files, and support purchases.
Coming soon. Passage has not been released. This guide previews the current development version; controls and availability may change before launch.
I cannot download Passage yet
Passage is coming soon. There is no announced release date or public App Store download linked here yet. Features documented in this manual describe the development version. A page appearing in the Knowledge Base is not an announcement that the app has shipped.
My follow is missing episodes
Inspect the source show’s current catalog, then the named follow’s rules. A matching exclusion wins. Check Any versus All, title/description wording, disabled rules, and missing duration metadata. A publisher may no longer expose older episodes in its RSS feed.
If an episode is visible in the follow but not local, inspect download policy and the effective limit. Membership and local download status are separate.
Deleting an episode did not download an older one
That is the intended automatic-download behavior. A new automatic follow can seed up to its limit; later automatic work targets newly discovered matching items. Deletion does not backfill older entries. Download an older episode explicitly if you want it.
Playback is quiet, harsh, or different on another source
Check device volume, Mac app volume/mute, and the selected output first. Then compare Volume Leveling and Voice Enhance independently. Check whether the show has a customized profile. Streaming/fallback and downloaded playback can use different processing paths.
If playback pauses after a predictable interval, inspect the sleep timer. If it stalls, check whether the file finished downloading and whether the current source requires the network.
A smart skip missed or skipped the wrong material
Skip Back shortly after the jump can undo the most recent smart skip within its undo window. Turn off automatic skipping for that show if results are unsuitable. Repetition-based evidence can miss unique ads or mistake recurring program material for an ad.
Report the public episode, source selection, before/after timestamps, manual/automatic mode, and whether it was redownloaded. Changed dynamic downloads must not reuse old timing assumptions.
Gap Reduction has no audible effect
It is disabled for downloaded episodes in ordinary Release builds while qualification continues. A saved level or visible control does not prove it is active on the current playback source. Check the development status rather than reinstalling to force it on.
My transcript or chapters are missing
Confirm the publisher supplies a supported document. Check the selected language/format and Retry while connected. Audio, chapters, and transcripts use separate resources. A downloaded episode does not automatically guarantee every remote document is cached.
My other device has a book but cannot play it
Library records and audio files are separate. Either import matching original audio on that device or enable the separate audiobook-file option and complete its download. Check iCloud status, Apple Account, local storage, and file-transfer preferences on each device.
If progress does not hand off, verify identical audio. The same title can refer to a different edition or a podcast download with different inserted ads. Up Next and podcast downloads do not sync.
A book came back after cleanup, or a cloud copy remains
Choose the correct action: local removal, removal of a cloud copy, and deletion of library state have different effects. Deliberate local book removal suppresses automatic redownload. A later explicit download or re-upload is another action. Turning sync off is not cloud deletion.
A support purchase is missing
For a permanent keepsake, try Restore Purchases with the purchasing Apple Account and a network connection. Send Thanks is consumable and cannot be restored. Store products may be unavailable in a prerelease build; report the visible message without sending credentials.
Still stuck?
Preserve local files and available backups before reinstalling. Email snake@snakejohns.com with app/build, device and OS, the steps, and expected/actual behavior. Mention source type, sync state, and output route where relevant. Redact private feed tokens and unrelated personal material.