ClusterSum Support

Need help with ClusterSum? This page is the best place to start.

Contact Support

Email: snake@snakejohns.com

When you reach out, include:

• your device model
• your iPhone or iPadOS version
• your ClusterSum version
• which mode or puzzle type you were playing
• what happened instead of what you expected
• any screenshots or notes that help explain the issue

Gameplay Help

ClusterSum is built around making connected number groups that match each number’s size.

1. Pick a puzzle.
2. Tap or drag to form groups of matching numbers.
3. Make sure each group has the exact size shown by the number.
4. Use hints if you get stuck, then back up and test another path.

Helpful Links

• ClusterSum Marketing Page
• ClusterSum Privacy Policy

Purchase and Restore Help

ClusterSum includes optional in-app purchases through Apple’s purchase system.

• If a purchase does not appear, try restoring from the App Store account that bought it.
• If a purchase looks missing after reinstalling, give the App Store a minute to sync.
• If you switched devices, make sure you are signed in with the same Apple ID.

Troubleshooting

• If a puzzle seems frozen, leave it and re-open the app.
• If hints do not appear, check whether the puzzle is already solved or whether another dialog is open.
• If the app looks too large or too small, rotate the device and reopen the current puzzle.
• If purchases are not behaving as expected, sign out and back into the App Store, then try again.

Response Time

Support requests are typically answered within 2 to 3 business days.

Feedback

Bug reports, gameplay questions, and feature requests are all welcome. A short description plus a screenshot usually gets things moving the fastest.