Praxis Remote Support
Need help with Praxis Remote? This page is the best place to start.
Contact Support
Email: snake@snakejohns.com
When you reach out, include:
- your device model
- your iOS or iPadOS version
- your Praxis version
- what you were trying to do
- what happened instead
- any screenshots or error details that help explain the issue
Setup Help
Praxis Remote uses your local network to connect to the desktop app.
- Open Praxis on your Mac first.
- Open Praxis Remote on your iPhone.
- Make sure both devices are on the same local network.
- If Remote does not connect immediately, wait a moment for discovery to finish.
Helpful Links
Troubleshooting
- If the queue looks stale, reconnect Remote.
- If songs do not appear right away, give loading a moment to finish.
- If transport does not respond, make sure Praxis is open on the desktop and not blocked by a modal dialog.
- If you just installed the app, try leaving and reopening Remote so discovery can refresh.
Feedback
Bug reports, connection questions, and feature requests are all welcome. A short description plus a screenshot usually gets things moving the fastest.